Product Designer
Apos Health
Move better. Live better.
2023, B2B2C
Apos Health develops gait-analysis devices and personalised treatment plans for patients with musculoskeletal conditions. Their mission: “Move better. Live better.”
I was responsible for uplifting and maintaining the design of the mobile app for both clinicians and patients, as well as creating a new clinician dashboard. The goal was to build a cohesive ecosystem that improved usability, accessibility and clinical efficiency.
Project Overview
Team: Product Manager, Developers Team, myself as Product Designer, UX Designer
My role: UX research development, UI/UX design, accessibility improvements, prototyping, microcopy localisation (US → UK English)
Timeline: 6 months, biweekly sprints
Mobile App
The Challenge
Clinicians struggled with the mobile app’s home screen:
Important actions (finding recent patients, continuing unfinished sessions) were too many clicks away.
Action buttons were too similar and not intuitive.
The homescreen lacked a clear information overview of recent and pre‑authorised sessions, forcing clinicians to dig into the app.
Insights
Clinicians struggled with the mobile app’s home screen:
Surveys revealed clinicians wanted to quickly see recent patients, unfinished sessions and pre‑authorised sessions on the home screen.
User testing showed confusion about where to tap to find a patient’s record or continue a session.
Questionnaires confirmed that 87 % wanted an informative home screen, 98 % said accessing a recent patient took too long and 90 % wanted an easier way to search.
Meet Nina, Clinician
42‑year‑old physiotherapist working at an Apos Health clinic. Has 10+ years’ experience treating patients with musculoskeletal conditions.
Goals
Deliver efficient, high‑quality care during each session.
Quickly access the right patient’s records, treatment history and gait‑analysis data.
Keep sessions on time by reducing the minutes spent navigating apps.
Needs
A clear, informative home screen that surfaces recent patients, unfinished sessions and pre‑authorised sessions (instead of burying them in menus).
Fast search to look up patients by name or ID.
Clear status indicators so she knows which sessions need attention.
Pain Points
– Old app home screen forced her to dig through menus; patient info was “buried across 5–6 screens,” wasting time.
Accessing a recent patient or unfinished session took too long.
Frustration peaked even before starting a session when searching for an existing patient card.
Behaviours
Uses the mobile app multiple times per day to start and continue sessions.
Juggles several patients in one day and expects at‑a‑glance information.
Switches to the web-based dashboard to review detailed records and add notes.
Process
Replaced the action-centric landing page with an informative home screen showing recent patients, pre‑authorised sessions and unfinished sessions.
Added a prominent search bar for clinicians to quickly look up a patient by name or ID.
Used a bottom navigation system with clearly labelled tabs (e.g., Home, Patients, Settings) rather than a hidden hamburger menu.
Bridging Business Model & Customer Experience
One of the mobile app’s critical business objectives is ensuring that clinicians finish every session’s administrative details (otherwise the patient is not registered to the service). To support this goal without creating friction, I designed empty states in the home screen’s tabs that motivate clinicians to complete their work:
When all Incomplete or Pre‑authorised sessions are cleared, the tab displays a friendly congratulatory message.
Microcopy and illustrations transform what could be a dead end into an uplifting, on‑brand moment.
By proactively acknowledging clinicians’ progress and nudging them toward the next valuable action, these empty states connect Apos’s business need for accurate data with a positive user experience.
Outcome
Clinicians reported that the app was “informative and efficient.”
In pilot tests, clinicians could reach a recent patient in under 5 seconds.
Time to log in, land on the home screen and find a patient dropped by 84%.
User satisfaction increased, with clinicians noting that they could prepare for sessions much faster.
When all Incomplete or Pre‑authorised sessions are cleared, the tab displays a friendly congratulatory message.
Dashboard
One of the most exciting challenges I faced at Apos Health was designing the organisation's first Electronic Health Record (EHR) system for clinicians. Working within tight deadlines and a limited budget, we used Material-UI (MUI) to customise components that aligned with our design system. Guided by user insights and collaborative workshops, I translated wireframes into a fully designed system in Figma, which was quickly developed into a functioning online EHR system during a short sprint.
The system received positive feedback from clinicians, and we enhanced it further by integrating Multi-Factor Authentication (MFA) into the login journey, balancing technical constraints with user-driven improvements. The final product effectively met clinician needs while providing a solid foundation for future updates.
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